Logo

WebForms Helpdesk

  • HOW TO GET STARTED

    • Is there a cost to digitally signing a document through WebForms?
    • Can I manage who in the firm is able to set up and send a document for digital signing?
    • How do I set up a document for digital signing in WebForms?
    • How do I setup the same signing party to sign in multiple places on the same document?
  • SECURITY

    • Can I rely on the digital signing process?
    • Why is the digital signature not ‘my’ signature?
    • Should I save an electronic copy of the digitally signed document outside of WebForms?
    • What is the difference between a digital signature and an electronic signature?
    • What is PKI (Public Key Infrastructure)?
    • What is a digital certificate?
  • GENERAL USAGE

    • Can the date be added to the document, after all parties have signed?
    • What is the new 'Additional Recipients' function?
    • Are there any non‐ADLS documents that cannot be uploaded?
    • When uploading my own PDF document for signing, the upload function is running slowly
    • Can I download a report to show my digital signing charges?
    • If I have chosen one of the optional real time, online identity verification options for the signor (e.g. RealMe, NZ drivers licence, or NZ Passport) how will I know this was successfully completed?
    • What if the email address or cell phone number has been entered incorrectly when setting up the invitation to sign the document?
    • If I have made a mistake in setting up the signing details, and entered some information incorrectly, how can I fix this?
    • Can my client review the document before signing, or should I send them a copy first?
    • Will the signing parties receive a copy of the signed document?
    • Is there a log or record of the digital signing process?
    • Can I unlock a signed document? Or one that is still pending signing?
    • What do the new features on the Dashboard mean?
    • How will I know once my client has signed?
    • What is the difference between an internal signer and external signer?
    • Can I add / move or delete a signature placeholder?
    • Can I change the order of the sequenced invitations?
    • What will the client receive when they are invited to sign?
    • Does the document need to be finalised before digital signing can be set‐up?
    • What is the new ‘Upload non ADLS document for signing’ function?
    • How do I change/assign permissions?
    • What do the new user permissions mean?