If the form you're trying to open is frozen at the 'Please wait', try the following
- Logout of WebForms using the LOGOUT button (top right) - if you're stuck at the please wait you may need to close out first log in and then log out again
- Close your internet window
- Open a new browser
- Log back in to WebForms
- Open the form you were having an issue with.
After following the above steps, you should then be able to open the form.